Your Privacy Our Priority
patek99 is fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your data when you use our platform.
Why Privacy Matters to Us
Every action patek99 takes is designed to ensure your personal data stays secure and is handled responsibly.
Full Data Encryption
All data transmitted between your device and the patek99 servers is protected using SSL/TLS encryption. Your personal and financial information is never sent in plain form.
User Account Controls
You have full rights to access, update or request deletion of your personal information at any time. We provide a clear and straightforward process for each such request.
No Data Sales
patek99 does not sell, rent or trade your personal information to any third party for marketing purposes without your prior consent.
Licensing Compliance
As a platform operating under an international licence, patek99 complies with data protection requirements set by regulatory bodies. We handle your data according to the prescribed standards.
Limited Retention Period
Your personal information is only retained for as long as necessary for the original purpose of collection or as required by law. Data that is no longer needed will be securely disposed of.
Privacy Support 24/7
The patek99 support team is available to assist with any questions related to data privacy via live chat and email in Bahasa Melayu and English, every day at all hours.
1 Introduction
This Privacy Policy is issued by patek99, an online gambling platform operating under an international licence. This Policy explains how we collect, use, store, disclose and protect personal information obtained from users of our platform, including players in Malaysia.
By registering an account or using the patek99 services, you agree to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to close your account.
This policy applies to all patek99 channels, including the official website, mobile application (if available) and all related services. We reserve the right to update this policy from time to time and users will be notified via a notice on the platform.
2 Information We Collect
patek99 collects various categories of personal information to ensure services that are safe, fair and compliant with licensing requirements. The information collected includes, but is not limited to, the following:
Identity Information
During the registration process, we collect your full name, date of birth, MyKad number or valid identity document, email address and mobile phone number. This information is required to verify your identity and fulfil the Know Your Customer (KYC) requirements mandated by the licensing body.
Financial Information
To process deposits and withdrawals, we collect details relating to your chosen payment method. This includes e-wallet information such as Touch 'n Go eWallet and ShopeePay, DuitNow details, online banking information via FPX, and crypto wallet addresses for transactions using USDT, BTC or ETH. patek99 does not store credit card or debit card information.
Usage and Technical Data
- IP address and device information used to access the platform
- Browsing data and activity logs on the platform
- Betting history and transactions in your account
- Cookies and similar tracking technologies
- Feedback, complaints and communications you send to us
Indirectly Collected Information
In certain situations, we may receive information about you from authorised third-party sources, such as identity verification service providers or registered payment partners. All such information is handled with the same level of protection as data collected directly.
3 Purpose of Use of Information
The personal information we collect is used solely for legitimate and necessary purposes for the operation of patek99. We do not use your data beyond the scope stated below:
- Identity and age verification — ensuring all users meet the age requirement of 21 and can prove their identity in a valid manner
- Financial transaction processing — handling deposits, withdrawals and transaction history securely and accurately
- Fraud prevention — detecting suspicious activity, account misuse or fraud attempts to protect all users
- Licensing compliance — fulfilling legal obligations and regulations of the relevant regulatory body
- Providing customer support — processing enquiries, complaints and assistance requests via live chat and email
- Personalising the experience — tailoring game recommendations and promotional offers based on your preferences
- Service communications — sending important notices regarding your account, security and policy updates
- Platform improvement — analysing aggregated usage data to improve service quality
4 Disclosure to Third Parties
patek99 respects the confidentiality of your information. However, there are limited circumstances in which we need to share your information with certain parties to enable our services to function properly and comply with the law.
Authorised Service Providers
We work with carefully selected service providers, including payment processors, identity verification platforms and cloud service providers. These parties are only given access to the information needed to carry out their functions and are bound by strict confidentiality agreements.
Legal and Licensing Requirements
patek99 may disclose personal information when required by law, court order or direction from a regulatory body. This includes anti-money laundering (AML) requirements and responsible gambling compliance requirements set by our licensing body.
Business Transfers
In the event of a merger, acquisition or sale of assets, user information may be transferred as part of those assets. We will provide reasonable notice before any such transfer takes place and ensure the receiving party is bound by equivalent data protection obligations.
5 Data Security
patek99 implements robust technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure.
- SSL/TLS encryption for all data communications between users and our servers
- Role-based access controls — only authorised personnel can access sensitive data
- Continuous security monitoring and periodic audits by the internal security team
- Passwords and personal information are stored in encrypted form in the database
- Two-factor authentication (2FA) is available to protect user accounts
- Clear incident response procedures in the event of a data breach
Although we take all reasonable precautions, no security system can be guaranteed 100% safe. We therefore encourage users to use strong passwords, not share their login credentials, and contact us immediately if they suspect any unauthorised activity on their accounts.
6 Cookies and Tracking Technologies
The patek99 platform uses cookies and similar technologies to improve the user experience, maintain login sessions and analyse usage patterns. Cookies are small text files stored in your browser.
Types of Cookies Used
- Essential Cookies — required for the platform's core functions, including session authentication and security. These cookies cannot be disabled.
- Performance Cookies — collect information about how pages are used to help us improve our services. Data is collected anonymously.
- Functional Cookies — allow the platform to remember your preferences such as language and display settings for a better experience.
You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect the functionality of certain parts of the patek99 platform.
7 User Rights
As a patek99 user, you have the following rights regarding your personal information. To submit any request, please contact our support team via live chat or email.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right of Rectification
You may ask us to correct personal information that is inaccurate or incomplete.
Right of Erasure
You may request deletion of your personal data, subject to record-keeping obligations required by law.
Right to Object
You may object to the processing of your data for certain purposes, including direct marketing.
Right to Portability
You may request your data in a machine-readable format for transfer to another service provider.
Right to Restriction
You may ask us to restrict the processing of your data in certain circumstances during an investigation or dispute.
We aim to respond to all valid requests within a reasonable time. Some requests may be subject to certain conditions or legal requirements that limit our ability to comply in full.
8 International Data Transfers
As patek99 operates under an international licence, your personal information may be stored or processed outside Malaysia. We ensure, however, that any such data transfers are carried out with adequate safeguards in place.
All third-party service providers involved in processing user data are required to comply with appropriate data protection standards. We use contractual and organisational protection mechanisms to ensure the security of your data wherever it is stored.
9 Children's Privacy and Protection
patek99 services are not intended for individuals under the age of 21. We do not knowingly collect personal information from individuals who have not reached the stipulated age limit.
If we find that personal information has been collected from an underage individual, we will take immediate steps to delete that information and close the account in question. If you are aware that any individual under the age of 21 has registered an account, please inform us immediately.
10 Changes to the Privacy Policy
patek99 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to registered users via an in-platform notice or email.
The "Updated" date displayed at the top of this page indicates the last time this Privacy Policy was reviewed. Continued use of patek99 services after any changes have been communicated will be considered your acceptance of the updated policy.
We encourage users to review this Privacy Policy periodically to ensure you are always informed of how we handle your personal information.
11 Contact Us About Privacy
For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact the patek99 support team through the following channels:
- 24/7 Live Chat — The fastest way to get immediate assistance. Our team is available in Malay and English at all times.
- Email — Send your written enquiry to [email protected]. We aim to reply to every email within a reasonable time.
Please clearly state the subject as "Data Privacy" or "Personal Data" in your communication so that your request can be handled by the responsible party more promptly.
Privacy Questions That Are Often Asked
Answers to common questions about how personal data is handled at patek99.
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